SYSPRO ERP Software

Cons: I don’t always have the opportunity to use the package to it’s ful potential.

Cons: There is nothing that I am aware of that I would consider as a negative to the service that they provided

Cons: The data integrity checks (or balance functions as they call them) can only be run with no other users accessing the software. Whilst they may be automated to run in the evening there are times we need to run them during the day (for example after a power failure at a remote Branch). This may cause 20+ minutes of downtime. I believe this will be addressed in the next release.

Cons: The ERP package has a lot of features and abilities that sometimes work against it as the package has many ways to accomplish the same task. Sometimes it feels that all of the options makes it harder to use. The nice things is that I would rather have these options exist and be something that I could use should the need arise rather than not have a solution.

Cons: There are almost too many ways to customize the software. This software has been designed to handle workflow and business practices of many types of companies in many industries. As a result it can be easily customized to fit your needs. Unfortunately because it can be used in so many different ways, there are a lot of visible fields and settings that aren't relevant to every industry. It can take a lot of time to go through and clean up every window the users see so that they don't get lost. This is the same with the security settings. While parts of the security settings are grouped, it can take a lot of time to select which programs operators can access among other controls you have over operators.

Cons: We are a 24 hour shop situated across the globe. Because of this, we have users in the system effectively all the time. End of Month closures and balancing functions require exclusive access in order to perform those functions. It would be better if we could perform those functions without exclusivity of the databases.

Cons: The enhancement request process is a bit tedious, and needs to be checked up on and pursued to get a status update.

Cons: There is not much I can say about SYSPRO that are negative. I have a lot of negative stuff to say about our previous ERP software. But this review is strictly for SYSPRO.

Cons: If not tamed, a new user can be overwhelmed by all the data. This can require some work based on the size of the company. Java is used so the desktops will require any updated to be monitored or to use a RemoteApp approach to distribute to workstations. The installation isn't as smooth as I'd hoped.

Cons: It could use some premade printed forms. It tends to be slow. The interface looks out of date.

Cons: Browsing capability is limited to a relatively small number of records if you don't want to wait a very long time to see results. Alternatively, you can query the data you need using MS-Query or SQL Server Management Studio to get quick and accurate results. Many of the system reports are not very useful. Here again, you can design your own reports or use your own queries.

Cons: 1. We are unable to receive inventory in a prior period. We are a repair service and subcontractor. We will order equipment and parts on the last day of the month. However, we will not receive invoices for those parts until the next month. If we roll our period forward, then we are unable to receive inventory in that prior month. As many of our customers have service budgets, often we have to bill items through a month end; billing in a different period can mess up our customer budgets. But if we are unable to receive inventory in our prior month, then we have to "hold" the month open. That throws off our AR. Although AR and Inventory can be closed separately, it will not work as no new Sales Orders can be open due to a period mismatch between Inventory and AR. That essentially means that we have to choose between Cash (AR Receipts) or Inventory being correct. The other will be off unless we juggle daily processes (like stop recording AR Cash Receipts in the ERP). This is a huge problem as often the prices on our inventory purchases can vary daily. As such, we often do not have an exact cost until our invoice is received from our vendor. As such, inventory is often required to be received in a prior period. 2. There are multiple ways in which to set permissions for users. We upgraded a few years ago from Syspro 6.1 to Syspro 7.0. Upon doing so, many users lost permissions. We have a service contract with Syspro (directly, not through a VAR), and they told us it should not have done that. They worked with us and could not find out why that occurred. After a few weeks, we ended up opening all permissions to everyone in order for people to perform their duties. Syspro never provided us with a resolution. This is not an optimal setup.

Cons: I don't like that there isn't an easy way to view your old transactions, there isn't a user friendly way to look up detail of old invoices entered for payments or to apply a credit memo. There are so many steps to take before looking up information you need ex; GL codes/supplier names/numbers. There isn't a user friendly way to view your suppliers and the remittance detail.

Cons: We have been using 6.0 and the security is not so good. The program is a bit difficult to learn for rollout The Learning Channel could be improved - downloadable mp4's would be nice to include in the program vs moving back and forth to the learning channel. Since the program is difficult to learn, it would be nice to be able to utilize the learning channel within the program. Also, the learning channel is pretty complicated to use.

Cons: Support is generally Very Good, but I have seen times where the response is a bit slow. At least slower than I would like and maybe my expectations are too high...

Cons: Their Projects and Contracts module is not as good as other ERP systems I have used. Tracking by Project for Sales and Purchases is cumbersome as it uses Jobs as the connecting point for the Projects and not the Project ID itself. They do not have a way to have system to allow Non-Stock Part Codes to be kept in a table that you can use in Purchasing that go to a particular GL code which you can use over and over again. It only has stocking items, and all Items in a Warehouse go to that Warehous

Cons: Some processes are slow, Have nothing bad to say about the vendor, they have been very helpful over the 18 years we have been using the product

Cons: The system takes a bit of time to train on. It is not very intuitive but once you get it figured out you can move through it fairly easy.

Cons: Its tough to keep up with the new technology, add ons and solutions they continually provide.

Cons: If I HAD to pick something, the only thing I would say is I'd like it to be cheaper, but if you asked me if it is worth the cost, then the answer would also have to be yes....

Cons: Some of the customizations take additional effort and training to be able to mold the product into what we need it to be.

Cons: I think that the only dislike I'd have would be that so many features are added in to newer versions, that older versions become obsolete rather quickly. One other side note, definitely have SYSPRO help you set everything up from the beginning. We struggle here because our program was setup internally, and things are not as effective and powerful as they should be when it comes to the information side of things.

Cons: The reporting limits. SRS can be a little confusing if you're not familiar with Crystal reports.

Cons: The user layouts can be touchy, click twice in the wrong spot and the layout changes. Easy to restore but still a pain. Some of the WIP programs are difficult to comprehend, along with the MRP module. It's too cumbersome and time consuming if you have a large number of SKU's. SysPro needs to have more than one email address available in Customer Setup. One for A/P, Buyers(s), and others.

Cons: It has been a long road for implementation and now our company has refocused on setting a solid framework, but it has been time consuming. Without the proper framework in place, it's hard to get true value out of SYSPRO (which is obviously true for all ERP systems) but the previous implementation team didn't have a long term strategy so we are re-implementing from the ground up.

Cons: It's hard to say, as some of the bugs might be hardware related. The one thing I don't like is that you can't change an order to a forward order. Sometimes a customer will give a list of things they need, only to tell you "ok, let me ask my boss/customer and see what they say." So if you wrote it up as an order, you need to cancel it, and rewrite it up as a quote (forward order).

Cons: The product is so feature rich that I know we can take better use of it. We have just scratch the surface.

Cons: Expensive and requires expert level support to maintain.

Cons: We have issues from time to time recently with the updating of JAVA and it's interfacing smoothly with the Syspro SRS system. It requires some additional editing on our part when JAVA updates

Cons: Making different programs for it somewhat complicated

Cons: Its slow, cumbersome, not easy to teach, not easy to learn, not easy to use. Very slow.....very very slow

Cons: The ERP package has a lot of features and abilities that sometimes work against it as the package has many ways to accomplish the same task. Sometimes it feels that all of the options makes it harder to use. The nice things is that I would rather have these options exist and be something that I could use should the need arise rather than not have a solution.

Cons: Documentation on 3rd party interfacing is not thoroughly documented. There's sometimes a bit of guesswork required to achieve that taks. New port releases are usually a bit uncertain and best to wait a few weeks before upgrading.

Cons: International development across countries ends up producing a varied interaction with the product. Lack of consistency in the interface that is sometimes bothersome. Sometimes it seemed they didn't debug well with new releases.

Cons: Their quoting module leaves a little bit to be desired, but I believe they are working on updating that module. Also they do not offer “Non Stock” part codes that can be kept in an inventory file as an expense item, as an inventory item GL code is based on Warehouse.

Cons: Sometimes you have to rely on an outside product like Access to get more detailed reports than what is provided. If you have someone on site who knows and understands how databases work then you're ahead of the game. If not, your VAR can help a lot in this area.

Cons: Not necessarily a lot of local distributors for this product. We have been happy as a house account.

Cons: Honestly, the thing I like the least may be viewed as a positive by some. SYSPRO contains so much functionality that I always have questions about whether we are using it in the right way or whether there is some functionality that we are not utilizing to it's full potential.

Cons: Can sometimes be hard to get responses from the help desk.

Cons: Issues have come up that updates have not fixed